Shipping policy

Shipping Policy

AVJ Collection

Processing Time

All orders are carefully prepared and processed within 1-2 business days.

Because many of our candles and personalized products are handcrafted, some orders may require additional preparation time.

Custom or personalized orders may take 3-5 business days before shipping.

Shipping Times

Estimated delivery times after shipment:

United States: 3–7 business days
Canada: 7–14 business days
International: 10–21 business days

Delivery times may vary depending on carrier delays, holidays, weather conditions, or customs processing.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order weight
  • Package size
  • Destination

We may offer free shipping promotions on selected orders.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Please allow 24–48 hours for tracking updates to appear.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered, please contact us immediately at:

our Email :victoriacollectionstudio@gmail.com

We cannot guarantee changes after an order has been processed.

Lost or Delayed Packages

AVJ Collection is not responsible for shipping delays caused by carriers.

If your package is significantly delayed or appears lost, contact us and we will help you work with the shipping carrier.

Damaged Items

If your order arrives damaged:

Please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the damaged item
  • Photos of packaging

We will review and provide a replacement or solution.

Contact Us

For shipping questions, contact:

AVJ Collection
Email:victoriacollectionstudio@gmail.com











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